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| Automation

Robotic Process Automation (RPA)

In our approach to automation, we think of RPA as a tool to empower organisations to evolve strategically and increase business value rapidly. As more businesses turn to robotic process automation to eliminate tedious tasks, freeing workers to focus on higher value work, you need not only the software but a plan.

Driving better customer experiences in any channel or business process.

RPA is a type of software, governed by business logic and structured inputs, aimed at automating repetitive business processes. Using RPA tools, your company can configure software, or a “bot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. RPA scenarios range from something as simple as generating an automatic response to an email to deploying thousands of bots, each programmed to automate jobs in an Enterprise resource planning (ERP) system.

Our Design services take a human-centric approach to digital transformation. Whether solving frustrations along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first using RPA.

We partnerships in place to help you move forward with the RPA required to make your company run smoothly, and your staff more empowered to do better things.

RPA requires proper design, planning and governance if it’s to bolster the business, which is where our approach arms you with the right knowledge, and roadmap.

We classify RPA as a subset of Ai. While technically not true Ai, because it creates an artificial relationship between a click and a tick, we approach planning it in the same way as our approach to Ai – through the lens of the human.

Who we're advising

Simplifying Ai.

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